Accounts Receivable Specialist
Swedesboro, NJ 08085
Monday to Friday 9am to 5pm
Title is A/R but this person will be preparing and submitting invoices. Data will need to be collected from various systems, then translated to an aggregated invoice for submission.
Description:
The Billing Specialist is responsible for the timely and accurate generation, submission, and tracking of customer invoices for the Clinical Ancillary Materials (CAM) business across North America. This role serves as a critical link between operations, project teams, customers, and finance to ensure all billable activities are properly documented, invoiced, and submitted in accordance with customer requirements and contractual obligations.
The Billing Specialist II retrieves billing notifications from multiple internal and external sources, consolidates and validates billing information, creates customer invoices, and submits invoices through customer-specific channels, including billing portals, email, EDI, and other invoicing platforms. The role requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Monitor and retrieve billing notifications and supporting documentation from multiple internal and external sources, including customer portals, email communications, operational systems, and project teams.
Review, validate, and consolidate billing information to ensure completeness, accuracy, and compliance with customer-specific invoicing requirements.
Prepare and generate customer invoices for Clinical Ancillary Materials services in accordance with contractual terms and established billing procedures.
Submit invoices through customer-required channels, including online portals, email, EDI platforms, and other electronic billing systems.
Maintain detailed records of invoice submissions, supporting documentation, and billing status.
Monitor invoice acceptance and proactively resolve billing rejections, discrepancies, and submission errors.
Collaborate with Operations, Project Management, Customer Service, Commercial teams, and Finance to obtain required billing information and resolve invoicing issues.
Develop and maintain strong working knowledge of customer billing platforms and *** systems to support efficient invoice processing.
Ensure adherence to customer billing deadlines and internal revenue recognition requirements.
Research and resolve customer inquiries related to invoice content, supporting documentation, and billing status.
Identify process improvement opportunities that enhance billing accuracy, efficiency, and cycle time.
Utilize Practical Process Improvement (PPI) methodologies to identify root causes and implement sustainable solutions.
Support onboarding and training of new team members on billing processes and customer requirements.
Mentor and support colleagues as needed within the billing function.
Perform additional duties as required to support customers, operations, and business objectives.
Minimum Requirements / Qualifications
Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.
Strong attention to detail with the ability to accurately manage high-volume transactional processes.
Excellent written and verbal communication skills with a professional and customer-focused approach.
Demonstrated ability to organize, prioritize, and manage multiple deadlines simultaneously.
Strong analytical and problem-solving skills.
Ability to work independently while collaborating effectively within cross-functional teams.
Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience working with ERP systems, customer billing portals, and financial reporting tools preferred.
Knowledge of invoicing, order-to-cash processes, accounts receivable, or customer billing operations preferred.
Non-Negotiable Hiring Criteria
High School Diploma or equivalent required.
5 years of experience in billing, invoicing, accounts receivable, finance operations, customer service, or related business functions; or an equivalent combination of education and experience.
Demonstrated experience preparing, validating, and submitting customer invoices.
Experience working with customer billing portals and electronic invoicing systems.
Strong proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Excellent written and verbal communication skills.
Demonstrated ability to work with a high degree of accuracy, integrity, and accountability.
Proven ability to manage competing priorities and meet established deadlines in a fast-paced environment.