Job Title: Senior IS Technician
Job Location: Castle Rock, CO
Job Duration: 2 Months (possibility of extension)
Shift: Typical hours are Mon – Fri; 8:00AM – 5:00PM

Compensation:

• Mileage reimbursement at 72 cents per mile.

Location Coverage:

• Big area in Colorado (Denver down to Pueblo would be more of the day to day). May be asked to go further if possible at times.

Interview:

• IV Process: 2 rounds, Teams (on-camera), 30 mins each. 1st with manager, 2nd with Lead.

Position Details:

• Temp to cover FTE LOA, possible temp to perm if FTE does not return.
• 40 hours a week plus OT when approved.
• Typical hours are Mon – Fri; 8:00AM – 5:00PM.

Work Environment:

• Retail – Offsite – This is not a “work from home” position, it requires driving to different stores throughout the day.
• Work approximately 40 hours per week in Colorado (Denver, Castle Rock, Colorado Springs, Pueblo areas) using personal vehicle and reimbursed for mileage.
• Worker will assist in running service calls, installing computer and printer hardware and completing annual preventative maintenance projects in Client and Client in Client stores.
• Locations to be visited will be in Colorado (Denver, Castle Rock, Colorado Springs, Pueblo areas).
• There may be instances where the work needed to be done is outside the areas mentioned.
• Some drive times may be a several hours in each direction.
• A permanent Client FTS employee will provide direction and support on a daily basis.
• Worker must have valid driver's license and reliable transportation to drive themselves between several Client locations on a daily basis.
• Worker will be reimbursed for miles driven on weekly expense report at Client reimbursement rate.
• Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills.
• Schedule will be 40 hours per week and could include nights, weekends and holidays as part of normal workdays.
• This is not a “work from home” position, it requires driving to different stores throughout the day.

Compliance Requirement:

• BACKGROUND MUST INCLUDE MVR FOR THIS ROLE DUE TO DRIVING.

Duties:

• Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Working with a permanent Client FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.

Experience:

• 2-5 years work experience in IT role.
• Working knowledge of problem solving and decision making skills.
• Proficient in MS office, Outlook, Excel, etc.

Education:

• High School Diploma.
• Certified Information Technology Professional (CITP) preferred (nice to have).

Questionnaire:

• List City/State at top of resume.
• Do they have at least 2-5 years work experience in IT role?
• Are they proficient with MS Office (Outlook, Excel, etc.)?