Job Title: Travel Program Associate
Job Location: Chapel Hill, NC
Job Duration: 12-13 Months (possibility of extension)

Job Summary:

• Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures.
• Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers.
• Ensures that submissions are in compliance with University, State, and Federal policies.

Duties and Responsibilities:

• Travel & Expense document review, 100% audit.
• Campus Support.
• Responds promptly and accurately to customers on policy and procedure questions.
• Communicates accurately and clearly to customers through both written and verbal response.
• Engages higher-level staff or supervisor as needed to assist and respond to customers.
• Serves as a subject matter expert on policy and procedure.
• Maintains productive and collaborative work relationships with team members and customers.

Must Have:

• Ability to interpret and enforce policy requirements.
• Strong customer service through both written and verbal communication.

Nice to Have:

• Ability to identify process errors and escalate issues as necessary.
• Experience with expense report submissions for accurate documentation and information requirements.
• Knowledge of university, state and federal policies for compliance purposes.