Duties:
Lead the configuration effort of new interfaces and enhancements to existing interfaces for Epic applications and their corresponding ancillary systems.
Troubleshoot technical problems and conducts analyses for efficient program/application solutions (in both Cloverleaf and Epic Bridges) which support client business processes, functional and technical requirements.
Assists with activities to monitor and maintain a complex interface environment for efficient program/application operations (including functional and technical system balancing efforts)
Consultant for integration solutions and architecture.
Coordinate solutions and planning with other IT teams. Collaborate with Application Analysts, IT and Operational areas to identify and resolve workflow impacts.
Direct and plan relevant workflow/dataflow sessions and manage resulting requirements changes with senior business sponsors.
Perform occasional training of end users for Bridges end user tools.
Collaborate with work teams, departments, system leadership, clinicians, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
Provides input to estimate work effort and resource requirements for SOWs.
Manages medium-to-complex Epic and circle of support integration issues and critical support/enhancements issues in the Client HELIOS (Epic) systems.
Performs maintenance (routine requests), incidents resolution, testing activities and assists teammates.
Works closely with Ancillary Departments, HELIOS Application Analysts, Operations, Epic, other technology vendors, and other IT groups to triage, diagnosis and resolve all interface production support issues to the satisfaction of our customers.
May supervise the activities and efforts of 1-2 other Interface Analysts, providing leadership, mentoring and coaching on interface activities.

Education:
Bachelor s degree in Information Systems related area required or 5 years of additional full-time experience (in addition to years of experience below) of related application maintenance/development of system integration in a healthcare environment (in lieu of the degree requirement).

Skills:
7 years of applicable work experience required (in addition to the degree substitution experience if applicable); 5 years applicable experience in a Healthcare setting preferred (in addition to the degree substitution experience if applicable). Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience.
Expertise with healthcare industry standard messaging formats (e.g., HL7, XML, ANSI x12)
Experience/exposure to the System Development Life Cycle (SDLC)
Current Certification on Epic Bridges (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
Certification on Cloverleaf interface engine (version 20.1 or higher) (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
Experience on at least two (2) major system implementations
Excellent communication and interpersonal skills
Demonstrated working knowledge of medical terminology
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Client Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values

City: Troy

Schedule:
Start Date: 07/06/2026
End Date: 02/13/2027
Schedule Notes: Duration: 32 Weeks Role Type: Contract to Hire Interview: MS Teams – 30 minutes (1st interview) and then 2nd panel Work Location: Remote with a chance to be onsite for a few days around the Go-Live date. Degree: Bachelors Certification: Epic Tapestry Management Utilization Management and minimally someone who has Tapestry Foundations certification. Minimum Exp: 3 years of recent experience in Healthcare. Experience with: – EPIC Tapestry Utilization Management and/or Case Management – EPIC Tapestry Appeals and Grievances – EPIC Tapestry Membership/Eligibility and Enrollment Administration – EPIC Tapestry Provider Management and/or Provider/Vendor Contracts – EPIC Tapestry Core – EPIC Business Intelligence Developer (BID) – ideally on the payer side, but if they have any of the following, its great: o Common Spec/DINE experience o Create, maintain, optimize SQL queries in EPIC Clarity o EPIC Cogito experience o EPIC Caboodle Data Model experience o Reporting Workbench Report and Extract development Other experience that could be helpful: – Experience with Medicare line of business/regulations – EPIC Provider/Payer shared instance experience (working for an integrated health plan) – SQL and/or PL/SQL experience VP: Seeking “Hands-on Epic Tapestry configuration experience (direct hands-on keyboard work) Primary focus on Utilization Management, or alternatively experience in: Enrollment, Provider setup or Other Tapestry application areas Experience building and configuring solutions, including: Enhancing system functionality Implementing new workflows Automating business rules This role is: Configuration-focused role, not operational/support work: Not limited to managing error work queues Should actively design and configure system changes rather than just use the system
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00