Customer Service Associate Representative

Job: Customer Service Associate Representative
Location: Remote, IL
Duration: 04 Month Contract
Pay Rate: $20.14/hr. on w2

Position Summary:

We are seeking a Customer Service Associate Representative to support the underwriting process by conducting phone interviews with insurance applicants and completing medical questionnaires.
This role is responsible for verifying application information, documenting responses accurately, and ensuring all underwriting requirements are completed in a timely manner.
The ideal candidate has strong customer service and communication skills, excellent attention to detail, and the ability to work independently in a fast-paced remote environment.

Key Responsibilities:

Conduct outbound phone interviews with insurance applicants.
Complete medical questionnaires and verify application information.
Accurately document applicant responses within underwriting systems.
Maintain confidentiality while handling sensitive medical information.
Provide professional and courteous customer service during every interaction.
Meet established quality, productivity, attendance, and call performance metrics.
Communicate effectively with applicants to obtain complete and accurate information.
Utilize multiple systems to document and process underwriting information.
Follow underwriting procedures, call scripts, and company guidelines.
Maintain accurate records and documentation throughout the verification process.

Required Qualifications

High School Diploma or equivalent.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational and time-management skills.
Ability to work independently with minimal supervision.
Proficient computer skills, including Microsoft Office Suite and Outlook.
High-speed internet connection and a quiet, dedicated workspace.
Ability to work scheduled hours between 7:00 AM and 7:00 PM CST, based on business needs.

Preferred Qualifications