Location : Remote
Duration : 3 Months
EST hours
Job Description:
Under the direction of the Epic Training Manager, the Credentialed Trainer (CT) is responsible for collaborating with Principal Trainers (PT) to deliver high-quality engaging Epic application training and educational support to both clinical and non-clinical staff. This position ensures that end users achieve proficiency in workflows, data entry, and documentation within the Epic electronic medical record system. In addition to facilitating classroom-based training, the Credentialed Trainer provides individualized support during system go-live events and as needed. The role also assists Principal Trainers in iterating classroom curricula, as well as testing training environments and system upgrade builds prior to production deployment.
Responsibilities:
- Classroom Instruction: Lead in-person or virtual (on camera) training sessions for physicians, clinicians, and non-clinical staff using prescribed curricula. Facilitate study halls and user settings labs.
- 1 session a day and 5 hour sessions
- Class Management and Engagement: Apply adult learning principles to create an engaging learning environment. Respond to trainee questions and provide timely follow-up.
- Classroom Preparation : Set up physical or virtual training environments, prepare rosters, and ensure all teaching materials are ready before class.
- Competency Assessment: Administer and report end-user proficiency assessments to ensure staff are prepared to use the live system.
- Curriculum Feedback: Monitor and assess training effectiveness through metrics and feedback and collaborate with Principal Trainers to update or refine lesson plans and job aids.
- End-User Support: Provide “at-the-elbow” support during go-live events, helping users navigate the system in real-time within clinical settings. Create job aids and other end user support materials.
- System testing: Testing: Help test training environments and lesson plans to ensure they reflect current system builds and workflows.
Required Qualifications:
- Must obtain Credentialed Trainer status in assigned application within 6 weeks of assignment. This credentialing process includes the successful completion of assigned training tracks, teaching presentations ( teach backs ) before a panel, and written credentialing exams (which require a passing score of 85% or higher).
- Exceptional communication and presentation skills.
- Ability to work independently and as a team member across multiple teams.
- Demonstrates flexibility with respect to required changes in training content and delivery methods.
- Cooperative and approachable and takes time to listen to and address others’ questions or concerns.
- Proficiency with Microsoft Office Suite and Zoom.
- Demonstrated enthusiasm for technology adoption and a willingness to become a strong Epic advocate.
- 5 years of Learning Facilitation Professional experience
Preferred Qualifications:
- Associate s or higher degree or relevant experience preferred.
- Experience with adult education, instructional design, or learning management systems such as Cornerstone on Demand.
- Training, facilitation, coaching, or similar preceptor experience.
- Experience in healthcare or clinical environments.
- Strong knowledge of change management.
- Previous Epic Credentialed Trainer or Epic implementation experience.