Job Description: Phlebotomist I (Patient Services Representative I)

Location: Crestview, FL
Duration: 3+ Months (Possibility of Extension)

Shift Timings:

• Training Period: Monday – Friday, 6:00 AM – 3:00 PM
• Post-Training Schedule:
  • Wednesday – Friday: 5:00 AM – 4:00 PM
  • Saturday: 6:00 AM – 11:00 AM

Job Summary

The Phlebotomist I / Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization with professionalism and compassion. This role is responsible for collecting high-quality blood specimens, preparing samples for testing, and ensuring patient comfort and safety throughout the process.

The ideal candidate will demonstrate strong technical skills, attention to detail, and a commitment to confidentiality while fostering a positive and trustworthy patient experience.

Key Responsibilities

• Perform venipuncture and capillary blood collection accurately and efficiently.
• Prepare and label specimens according to established protocols.
• Ensure all specimens are handled, processed, and stored correctly for laboratory testing.
• Provide clear explanations of procedures to patients, ensuring comfort and confidence.
• Maintain accurate records, documentation, and patient data entry.
• Perform both clinical and forensic specimen collection following required procedures.
• Maintain a clean, safe, and professional work environment.
• Adhere to company standards for quality, compliance, and confidentiality.
• Work independently under the direction of the area supervisor to meet daily goals.
• Promote a positive image of the organization to patients, clients, and the public.

Required Skills & Competencies

• Strong attention to detail and ability to deliver error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent interpersonal and communication skills.
• Proficiency in handling pediatric and geriatric patients.
• High level of confidentiality and professionalism.
• Strong organizational and multitasking abilities.
• Basic computer skills with keyboard/data entry experience.

Education Requirements

• High School Diploma or equivalent (Required)
• Medical Assistant or Paramedic training (Preferred)
• Phlebotomy Certification (Preferred; required in CA, NV, WA)

Experience Requirements

• Minimum 6 months of phlebotomy experience (Required)
• 1+ years of phlebotomy experience (Preferred)
• Experience in customer service or patient-facing roles (Preferred)
• Prior experience with data entry and documentation (Required)