Job Title: Content Development Professional
Location : Work From Home (Prefer EST or CST candidates)
Shift : M-F
Duration : 6 months (Opportunity for Ext. or Perm but NOT Guaranteed)

Job Description:

• The content designer contractor will collaborate with cross-functional partners across business, research, design, technology, marketing, legal, and compliance to deliver the right information, effectively and at the right times, to consumers, members, providers, employers, and agents.
• Define, create, and manage content, including navigation, prompts, and error messages, ensuring clarity, accessibility, and alignment with user needs and business goals.
• Develop content strategies and contribute to information architecture, content types, and voice and tone to align with audience and business objectives, research insights, brand standards, legal/compliance requirements, accessibility best practices, and digital standards.
• Partner with UX experts on content organization, navigation, site maps, and information architecture.
• Strive for simplicity by distilling complex concepts into clear, concise, and contextual content and taxonomies.
• Regularly audit and inventory content to identify gaps in quality, compliance, standards, and branding.
• Continuously refine content based on user feedback, analytics, and testing, while adhering to accessibility, compliance, and brand standards.
• Maintain Client’s digital content guidelines, standards, tools, and processes.

Required qualifications

• Bachelor’s Degree in Design, Communications, English, Journalism, or a similar field.
• Minimum of 5 years of experience in content design, content strategy, and UX writing.
• Comfortable with sharing work and gathering and implementing constructive feedback.
• Proven ability to design accessible, scalable, and user-centered content that ensures clarity, engagement, and seamless interaction.
• Meticulous attention to detail, capable of managing multiple projects simultaneously.
• Good verbal, written, and presentation communication skills.
• Experience working with diverse stakeholder teams, including subject matter experts, content reviewers, editors, and legal/compliance professionals.
• A portfolio showcasing relevant work is required with your application and resume.

Preferred qualifications

• Experience working within a regulatory environment with legal and compliance oversight.
• Familiarity with collaboration and agile technologies, such as Jira.