Job Description: Phlebotomist I / Patient Services Representative I (PSR I)

Location: Merritt Island, FL
Duration: 4+ Months (Possibility of Extension)
Shift Timing:

• Monday – Thursday: 6:00 AM – 2:00 PM (EST)
• Every Saturday: 6:30 AM – 12:30 PM (EST)

Position Overview

The Patient Services Representative I (PSR I) – Phlebotomist serves as the face of the organization, interacting directly with patients who visit for routine health checks or critical diagnostic services. This role is responsible for performing high-quality specimen collection, particularly blood draws, while ensuring patient comfort, safety, and confidentiality.

The ideal candidate will demonstrate technical expertise in phlebotomy, strong customer service skills, and a commitment to delivering accurate and timely results in a professional healthcare environment.

Key Responsibilities

• Perform blood collection (venipuncture and capillary) in a safe, accurate, and efficient manner.
• Prepare and process specimens for laboratory testing following established procedures.
• Ensure proper patient identification, labeling, and documentation to maintain accuracy.
• Provide clear explanations of procedures to patients to build trust and confidence.
• Maintain a safe, clean, and professional working environment.
• Perform both clinical and forensic specimen collection and processing duties.
• Record and maintain required patient data and documentation accurately.
• Work independently while meeting productivity, quality, and turnaround expectations.
• Demonstrate strong organizational commitment and represent the company positively to patients, clients, and the public.
• Adhere strictly to confidentiality standards and HIPAA regulations.
• Support leadership behaviors and process excellence initiatives.

Job Requirements

• Ability to deliver high-quality, error-free work in a fast-paced environment.
• Strong attention to detail and accuracy in specimen handling and documentation.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills including:
  • Pediatric collections
  • Geriatric collections
• Flexibility to work weekends, holidays, overtime, and on-call shifts as required.

Required Qualifications

• Education:

  • High School Diploma or equivalent (Required)
  • Medical Assistant or Paramedic training (Preferred)
  • Phlebotomy Certification (Preferred; required in some states)

• Experience:

  • Minimum 6 months of phlebotomy experience (Required)
  • 1+ year of phlebotomy experience (Preferred)
  • Prior customer service experience in a healthcare, retail, or service environment (Preferred)
  • Strong keyboard and data entry skills (Required)

Key Skills & Competencies

• Strong interpersonal and communication skills
• Patient-focused approach with compassion and professionalism
• Time management and organizational skills
• Ability to handle sensitive situations with confidentiality
• Team-oriented with a positive attitude