Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
*Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.*

Required Education:
High school diploma or equivalent REQUIRED
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Work Experience:
Minimum of 6 months experience REQUIRED. One( ) years phlebotomy experience preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience a must.

Custom Fields:
Name: Federal Contract Work in Lab
Value: No

Name: GL Account
Value: 551100|Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)

Name: Is Covid Vaccination Required?
Value: No

Name: Line of Business (LOB)
Value: 300:Diagnostics Information Servic

Name: Is Position Eligible for Remote Work?
Value: No

Name: Justification for Temp
Value: Justification AIMI – Fill Open encounter room and staff for Saturday hours.
Patient Satisfaction 94.5, Quality 399 DPMO, TSF 98.4%, April Financial Productivity 26.4, Work productivity 28.8
Schedule Monday – Thursday 6:30am – 2:30pm and Every Saturday 6:30am – 12:30pm

Name: State of Credentials/Licenses Required
Value: N/A

Name: Reporting Business Unit (RBU)
Value: 61500:***-Tampa

Name: Is this a hospital site that requires additional credentialing?
Value: No

Name: GLBU-SiteCode
Value: 61500-AIMI:Client-212 E Eau Gallie Blvd

Name: CapEX
Value: None

Name: Time Zone
Value: Schedule Monday – Thursday 6:30am – 2:30pm and Every Saturday 6:30am – 12:30pm/EST