Job Title: Ambulatory Service Representative II
Location: Houston, TX 77030 (Onsite)
Duration: 3 months (Possible Extension)
Schedule: M – F (8:00 AM – 4:30 PM)

Job Description:

• Performs patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit.
• Communicates with patient staff and providers regarding patient arrivals delays and clinic processes.
• Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e. Capitated allowance vs. per diem or discount of charges.).
• Enters batches and reconciles charges daily.
• Schedules new or follow up appointments for patients and confirms patient appointments verifying patient demographics and insurance information. Schedules ancillary appointments diagnostic tests and follow up appointments per provider orders/requisitions.
• Ensures that interpreter services are available for patients as needed.
• Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive.
• Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail.
• Serves in key role to assure most efficient patient throughput in exam rooms.

Skills:

• Experience in a healthcare or related setting as well as pediatric experience is preferred.
• Required knowledge of medical terminology insurance terminology and customer service.
• Must have the ability to communicate effectively both oral and written forms; possess good interpersonal skills organization and problem-solving skills and good time management skills.
• Must be able to provide excellent customer service skills operate a personal computer and software efficiently and operate general clinic equipment.
• Bilingual in Spanish/English preferred.

Education:

• High school diploma with two (2) years of experience providing excellent customer service.