Key Responsibilities: X
- Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.
- Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.
- Plan and execute weekly customer outreach, documenting progress and providing status updates.
- Partner cross-functionally to resolve account issues and negotiate resolutions within Product of authority.
- Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.
- Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).
- Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.
- Ability to work both independently and collaboratively within a team setting.
Education & Experience
- 2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.
- 1 year credit/collections experience preferred
- Bachelors degree in Accounting, Finance, Business, or a related field preferred (or equivalent combination of education and experience).
- Experience with SAP Accounts Receivable (AR) (highly desirable)
- Basic to intermediate Microsoft Excel skills (data entry, simple formulas; pivot tables and data analysis a plus).