Communications Marketing Specialist

Job title: – Communications Marketing Specialist
Location: – 100% Remote
Duration: – 24 Months
Job Description: –

Under the direction of the Customer Communications Manager, this position develops and executes strategic communication and change management initiatives that support customer transformation, technology implementations, operational improvements, and employee engagement efforts.
The role partners closely with project teams, business leaders, training teams, and stakeholder’s ensure employees and customers are informed, prepared, and supported through organizational and business changes.
The position is responsible for developing communication strategies, conducting stakeholder engagement activities, supporting organizational readiness efforts, creating communications across multiple channels, gathering and analyzing feedback, and measuring communication effectiveness.
This role serves as a trusted advisor project teams and business partners, ensuring communications are aligned, coordinated, and audience focused.

Primary Responsibilities
Strategic Communications & Change Management

Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.
Conduct stakeholder assessments and support change impact identification activities.
Partner with project teams tidentify communication needs, risks, dependencies, and mitigation strategies.
Create communication strategies that support employee awareness, readiness, adoption, and engagement.

Communications Planning & Execution

Develop communications for employees, leaders, customers, and external stakeholders across multiple channels, including email, intranet, SharePoint, social media, presentations, web content, and print materials.
Create executive communications, leader talking points, FAQs, communications toolkits, change champion resources, and employee readiness materials.
Manage communication calendars and communication plans tensure consistent messaging and coordination across initiatives.
Ensure messaging is audience-focused, clear, timely, and aligned with organizational objectives.

Stakeholder Consultation & Partnership

Serve as a communications and change management consultant tbusiness partners and project teams.
Build strong relationships with leaders, subject matter experts, operational teams, training teams, and external partners.
Facilitate stakeholder discussions tgather requirements, identify concerns, and develop effective communication approaches.
Support leadership engagement and change champion activities tstrengthen awareness and adoption.

Employee Engagement & Organizational Readiness

Support employee engagement initiatives through targeted communications and feedback mechanisms.
Coordinate readiness activities, surveys, listening sessions, and feedback collection efforts.
Analyze employee feedback and engagement data tidentify trends, risks, and improvement opportunities.
Champion change readiness and technology adoption through proven communication and engagement practices.

Measurement & Continuous Improvement

Develop reports and dashboards tevaluate communication effectiveness, stakeholder engagement, and adoption efforts.
Monitor communication metrics and stakeholder feedback tcontinuously improve communication strategies.
Recommend process improvements, communication enhancements, and new engagement opportunities.
Support lessons learned and continuous improvement activities across projects and programs.

Event & Meeting Support

Support leadership meetings, employee forums, town halls, stakeholder briefings, and change champion network activities.
Coordinate messaging, presentation content, and supporting materials for meetings and events.
Facilitate discussions and presentations as needed.

Organizational & Team Support

Maintain communication systems, SharePoint sites, collaboration tools, and communication repositories.
Promote a culture of collaboration, continuous improvement, safety, inclusion, and employee engagement.
Ensure communications reflect company brand standards, values, and objectives.

Basic Qualifications
Strategic Communications & Change Management

Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.
Conduct stakeholder assessments and support change impact identification activities.
Partner with project teams tidentify communication needs, risks, dependencies, and mitigation strategies.
Create communication strategies that support employee awareness, readiness, adoption, and engagement.