Job Title: Medical Receptionist
Location: Cincinnati, OH 45219
Duration: 13 weeks
Shift/Schedule: Monday–Friday, 7:30 AM–4:00 PM (may vary slightly based on provider start time), 8 hours/day, 40 hours/week

Job Responsibilities:

• Answer and route incoming phone calls and messages.
• Schedule patient appointments, follow-ups, physician visits, diagnostic tests, procedures, and surgeries.
• Manage physician calendars using Outlook.
• Perform patient check-in/check-out and complete patient registration.
• Verify insurance coverage (primary, secondary, tertiary) and obtain required patient documentation.
• Collect co-pays and outstanding balances; maintain and reconcile cash drawer.
• Verify referrals and complete pre-certifications.
• Update and maintain patient demographic and financial information in the EMR.
• Scan documents and physician orders into the Electronic Medical Record.
• Manage EMR work queues.
• Type, fax, mail correspondence, patient letters, and new patient paperwork.
• Order office supplies and maintain a clean reception/front office area.
• Greet patients and visitors while providing excellent customer service.
• Perform other clerical and administrative duties as assigned.

Requirements:

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Experience with Microsoft Outlook, Word, Excel, copier, fax, telephone systems, and general office equipment.
• Strong computer skills and ability to work with Electronic Medical Records (EMR) and Practice Management Systems.
• Knowledge of health insurance coverage, referrals, and pre-certification processes.
• Basic math skills for handling co-pays and balancing payments.
• Ability to multitask while maintaining confidentiality.
• Strong verbal communication and interpersonal skills.
• Knowledge of HIPAA privacy requirements.
• Analytical and problem-solving skills.

Preferences:

• Epic EMR experience preferred.
• In-person interview required.
• Orientation required at 2100 Sherman Avenue, Norwood, OH 45212.