Title: Supply Center Specialist
Shift: M-F (Felxible, but usually between 8am-5pm work 5 hours daily.) 25 hours (part Time)
Location: This is in Madison, WI. The CW will support several programs at the University of Wisconsin in Madison, WI.
Duration: 12 months
Position Objective
As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Client s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.
Essential Functions
The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:
Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Client s brand.
Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
Complete all required training
Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.
Education
Required – High school diploma required
Desirable – Bachelor s degree in Science, but not required
Experience/Attributes
Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.
Organized, attention to detail and ability to work autonomously
Is customer-centric and has ability to quickly pick up customer requirements and respond quickly
Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
Demonstrate a sense of urgency, contagious optimism and a can do demeanor
Is innovative and never satisfied with the status quo
Greet challenges and change as an opportunity
Has courage and confidence to try new things and learn from mistakes
Encourages, motivates and collaborates with others
Builds effective partnerships with customers and colleagues
Working Conditions
Work hours must be performed during normal business hours to match delivery times and customer hours.
Daily car travel to and from account locations is required. Mileage is reimbursed.
Required to be able to lift up-to 15 lbs.
May be required to stand for long periods of time while performing work duties.