Job Title: Helpdesk Support Specialist I
Location: Smithfield, RI 02917
Duration: 5 Months
Schedule: Sunday – Thursday work week from 6:00PM – 2:30AM each day.
Pay Range: $18-$19 per hour on w2
Position Summary:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
• You will need to handle multiple technical rollout projects simultaneously.

Experience:

• A minimum of 1-year relevant work experience needed.
• Must possess clear, accurately and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required

Education:
A Minimum of a High School Diploma or GED required