Site Specialist
Ann Arbor, MI
M-F ( 7:30-4 )
Description: Unity Lab Services provides a single source for coordinated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer s laboratory’s business needs.
The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass-wash operations.
May perform some of the job duties below:
Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization.
Delivers direct shipment orders to end users/ performs deliveries as required.
Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
Listens to customer concerns, diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
Embraces Practical Process Improvement (PPI) methodologies.
Represents *** at all times throughout customer locations, professionally and positively.
Performs other duties as assigned by management.