Job Title: Field Test Technician
Location: Waterloo, IA
Duration: 12+ month contract (With possibility of extension)
Will consider more entry level candidates recently coming from an Ag. Tech school or similar
Details:
- Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners’ technical and Customer Support capability.
- May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.
Duties:
- Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
- Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
- May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
- Provide assistance in gathering identified parts needed for production intent updates.
- May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada approx. 10-20%)
Education requirement:
- Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.
What type of technical experience:
- Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
- Must have the electrical diagnostic background
- Knowledge of Battery Electric Vehicle Systems.
- software familiarity
- Microsoft office and Teams
- Will use propriety diagnostic tools/applications, so must be technically adept.