Job Title: Desktop Support Technician
Job Location: New York, NY (Onsite)
Job Duration: 06+ Months(Possibility of Extension)
Pay Rate: $26/hr on w2
Job Description:
- Mobile device procurement iPhone, iPad and Samsung devices
- Working with Telecom carriers during implementations and outages
- Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.
- Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile Catalog, and communicate concerns to managers.
- Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.
- Manage mobile phone recycle and inventory program.
- Manage paging systems and equipment (Beepers)
- Assist in facility’s Send Word Now notifications and systems update.
- Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.
- Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
- Work directly with vendor to resolve claims in an accurate and timely manner.
- Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
- Day to Day maintenance Cisco Unified Contact Center
- Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
- Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
- Perform move adds and changes on Cisco Unity Connection
- Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
- Attend all Telecommunications and HHC training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)
- Perform other duties as assigned.