Job title: – Print Service Support Technician
Location: – Remote (Richmond, VA 23219)
Duration: – 6 months
Interview mode: Both Phone and In Person
Initially the role will require ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Job Description: –
About the Role
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and demonstrate a commitment to delivering high-quality customer service and support.
The role will be supporting the Client Print Service offering. Previous experience and knowledge of printers is a nice to have. The ideal candidate will have help desk ticket handling experience as well as print environment knowledge.
Required Skills & Experience
Skill
Required / Desired
Years of Experience
Microsoft 365
Required
5 Years
Strong communication and interpersonal skills and detail oriented
Required
5 Years
Strong analytical and troubleshooting skills
Required
5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Required
5 Years
Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests
Required
5 Years
Commitment to delivering high quality end user support and customer service
Required
5 Years
Experience in a help desk or technical support role
Required
5 Years
Knowledge of IT systems
Required
5 Years
Knowledge of print services environment
Desired
2 Years
Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus! Thank you for your time and consideration.
I am looking forward to hearing from you.