Job Title- Hospitality Ambassador
Location- South San Francisco, CA (onsite)
Duration- 12 months (W2 contract)
Pay Rate – $33.00/hr.
Job Description
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
Core Responsibilities:
Front Desk / Lobby Operations:
- Serve as the main point of contact for employees and visitors.
- Provide high-level, professional service with a “heart for service” mindset.
- Handle inquiries, requests, and issues promptly and gracefully.
Security & Access Management:
- Partner closely with Security to protect people and assets.
- Manage visitor check-in, badge assignment, and host notifications.
- Ensure strict adherence to access protocols and confidentiality.
- Guest & Service Coordination.
Support:
- Vendor deliveries (packages, catering, personal items).
- Special requests and VIP interactions.
- Call center support (phone inquiries).
- Program & Operations Support.
Manage programs like:
- Parking placards.
- Clipper Cards / transportation.
Lobby amenities:
- Support multiple lobbies (flex/rover coverage as needed).
Logistics & Additional Duties:
- Support gnExpress delivery service (document handling/distribution).
- Maintain lobby supplies.
- Assist with projects and process improvements.
Key Competencies:
- Exceptional customer service / hospitality mindset.
- Strong communication & interpersonal skills.
- Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments.
- Problem-solving / solution-oriented thinking.
- Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset.
Qualifications:
Bachelor’s degree (any field)
3–4+ years’ experience in:
- Corporate hospitality OR
- High-end service (luxury hotel, retail, concierge, etc.)
Strong proficiency in:
- MS Office + Google Suite.
- Ability to learn new systems (visitor mgmt., call center tools).
NOTE: Should have a Valid CA driver’s license.
Work Conditions:
- Fully onsite (5 days/week) – South San Francisco, CA.
Shift options:
- 7:00 AM – 4:00 PM.
- 8:00 AM – 5:00 PM.
Mandatory:
- Bi-weekly Thursday meetings (until ~6:30 PM).
- Team meetings + safety certification (within 6 months).
- 12-month commitment required.
- No relocation or remote option.