Job Description: Entry Phlebotomist I (Lobby Experience Coordinator)
Job Title: Entry Phlebotomist I (PSR I / Lobby Experience Coordinator)
Location: Jacksonville, FL
Duration: 5+ Months (Possibility of Extension)
Schedule: Monday-Friday, 6:30 AM – 3:30 PM. Rotational Saturdays once fully trained and ready.
Position Summary
We are seeking a compassionate and customer-focused Entry Phlebotomist I / Lobby Experience Coordinator (LEC) to join our team in Jacksonville, FL. This role serves as the first point of contact for patients, creating a welcoming and positive experience while assisting with patient check-in processes and maintaining an organized lobby environment.
The ideal candidate will possess strong customer service skills, excellent communication abilities, and foundational phlebotomy experience. This position primarily functions as a lobby greeter and patient advocate, while also supporting specimen collection activities and providing coverage during staff breaks or shortages.
Key Responsibilities
- Greet and welcome patients in a friendly, professional, and compassionate manner.
- Assist patients with registration and check-in using self-service kiosks or handheld tablets.
- Answer patient questions and provide clear explanations regarding procedures and expectations.
- Maintain a clean, organized, and professional waiting area.
- Ensure patient confidentiality and accurate handling of personal and medical information.
- Support patient flow and help create a comfortable and positive experience while patients wait for services.
- Provide phlebotomy support and specimen collection coverage during staff breaks or operational needs.
- Perform forensic and clinical specimen collection and processing according to established procedures.
- Accurately maintain records, documentation, and data entry tasks.
- Follow all safety, quality, and compliance standards.
- Demonstrate a commitment to excellent customer service and organizational values.
- Collaborate effectively with supervisors, coworkers, patients, and clients.
- Participate in training and demonstrate willingness to learn new skills and grow within the organization.
Required Qualifications
Education
- High School Diploma or GED equivalent required (No exceptions).
Experience
- Minimum 1-2 years of customer-facing experience required (Retail, Healthcare, Home Health Aide, Hospitality, or similar environments).
- Some phlebotomy experience required, including internship, externship, clinical training, or hands-on work experience.
- Prior patient interaction experience preferred.
- Data entry and keyboarding experience required.
Required Skills
- Exceptional customer service and patient care skills.
- Ability to communicate effectively with patients from diverse backgrounds.
- Strong empathy, patience, and professionalism.
- Ability to maintain patient confidentiality and handle sensitive information.
- Good organizational and multitasking abilities.
- Comfortable working both in the lobby environment and specimen collection areas.
- Basic computer proficiency and accurate data entry skills.
- Ability to perform specimen collection and processing duties according to established procedures.
Preferred Qualifications
- Previous experience in a healthcare, laboratory, or patient services environment.
- Knowledge of specimen collection procedures and laboratory operations.
- Experience assisting patients with technology-based check-in systems.