Job Title:
Outbound Campaign Administrator
Job Location:
Remote, KY
Duration:
6 Months Possible conversion
Shift Schedule:
The position requires a split schedule to support two critical operating windows: (currently forecasted at ~3 Hours for each segment: 7AM – 10AM ET; 3PM – 6PM ET). Saturday Coverage: 7AM – 8AM; 3PM – 4PM
Summary:
The Outbound Campaign Administrator will provide dedicated back-office support for outbound campaign execution, including contact list management, campaign file preparation, export processing, quality validation, documentation, and issue resolution. The role requires split weekday coverage for AM start-of-day activities and evening exports, along with Saturday coverage for a contractually required campaign.
Responsibilities:
- Receive, review, organize, validate, and prepare contact lists; confirm required files are available and ready for scheduled campaigns.
- Verify file formats, naming conventions, record counts, required fields, and other established controls before processing.
- Complete campaign setup, maintenance, readiness checks, and scheduled start/stop activities.
- Generate, validate, reconcile, and distribute campaign export files according to established schedules and downstream requirements.
- Prepare campaigns, validate inputs, initiate scheduled work, and confirm production readiness.
- Complete scheduled exports, validate outputs, reconcile results, and ensure files are available for downstream processing.
- Identify and escalate missing files, formatting errors, record-count discrepancies, failed exports, and other issues that could disrupt campaigns.
- Maintain processing records, file tracking, completion documentation, and audit or operational controls.
Required Skills:
- Strong file-management and quality-control skills.
- Ability to independently follow established campaign procedures.
- Ability to identify, document, and escalate processing exceptions.
- Comfort with split weekday coverage and scheduled Saturday work.
- Ability to support activities outside standard business hours.