Job Title: Pricing & Contracts Operations Administrator
Duration: 22 Months
Location: Laval, Quebec, Canada – H7V 4A2
Work Model: Onsite – minimum 3 days per week at the Laval office
Languages: Proficient in French and English required
Position Summary
The Pricing & Contract Operations Administrator provides administrative, operational, and data support for pricing, reporting and contract lifecycle management (CLM) across all business units. Combining day-to-day pricing and data administration with master data maintenance and general systems support.
Serving as a multi-functional point of administrative support for Contract Leads, Sales, Marketing, and Finance, this administrator role facilitates cross-functional coordination, policy compliance, document maintenance, and standard reporting to keep commercial operations running efficiently.
Key Responsibilities
Administrator Pricing Administration
- Pricing Workflow Support: Perform daily administrative tracking and execution of pricing updates entries across all business units to maintain consistent commercial operations.
- Global Community Coordination: Assist with routine administrative tasks and document alignment supporting global and regional initiatives for the Canadian affiliate.
- Sales & Compliance Report Indicators: Develop sales reports based on contractual obligations, compliance reporting to ensure revenue Clients, and develop KPI’s to support organizational goals.
Administrator Data Administration & Contract Operations
- Master Data & System Processing: Perform daily administrator data entry and routine record maintenance across Master Data Management (MDM), SAP customer accounts (Sold-to creations), and Contract E-Service platforms.
- Proposal & RFP Administration: Provide administrator administrative assistance with tracking forms, and standard corporate agreement documentation.
- Product Lifecycle & Price Load Administrative Execution: Carry out standard administrative processing with Marketing for Phase IN/OUT product substitutions, process mass product terminations in reagent contracts, and upload mass product price updates into SAP.
- Standard Reporting & Metrics: Generate and distribute weekly, bi-weekly, and monthly key performance indicator (KPI) reports and administrative summaries to support team activities and operational tracking.
Cross-Functional Support, Documentation & User Assistance
- Operational Helpdesk Support: Respond to routine administrative inquiries and basic system troubleshooting requests from Contract Leads, Account Executives, and Sales teams to ensure adherence to Client contracting policies.
- Training & Onboarding Logistics: Coordinate schedules and provide administrative support for onboarding programs and training sessions for Account Executives and new system users on contracting tools and workflows.
- SOP & Document Maintenance: Assist with formatting, updating, and archiving Standard Operating Procedures (SOPs), user guides, and compliance documentation for commercial contracting in alignment with the Client Diagnostics Center of Excellence (COE).
Job Requirements
Education & Professional Certifications
- Minimum Requirement: Undergraduate degree in Business Administration, Commerce, Finance, Economics, or a related field (or equivalent practical administrative/administrator experience).
- Preferred: Active membership in a professional accounting association (CPA) is an asset.
Experience
- Professional Experience: 5+ years of relevant experience in business administration, commercial operations, or finance, with at least 5 years focused on administrator data processing, data entry, and system support.
- Industry Experience: Experience within the pharmaceutical, diagnostics, or healthcare industry is preferred.
- Workplace Environment: Experience operating within an agile or networked corporate environment is a plus.
Technical Skills & System Knowledge
- Pricing & Deal Support Tools: Practical experience using Pricing software and financial tracking tools.
- ERP & CRM Data Processing: Direct working knowledge of routine data entry and records maintenance in SAP/PAM, Master Data Management (MDM).
- Data Organization & Reporting: Proficiency in Tableau, Microsoft Excel, and document management applications.
Core Competencies & Soft Skills
- Language Skills: Bilingualism in English and French (written and spoken).
- Administrator Precision & Support: Strong attention to detail with versatile organizational skills to support multiple administrative and data functions simultaneously.
- Service-Oriented Communication: Clear interpersonal and team-player skills to effectively assist cross-functional stakeholders.
- Time & Priority Management: Ability to manage daily multi-task workflows, meet tight deadlines, and maintain administrative accuracy under pressure.