Physical Address Worker Will Report To

Remote: must be local to site and willing to pick up equipment from site as well as visit onsite for meetings 2-3 times per month.
This is not a strictly technical role. The candidates need to have overall business process experience. This should include process mapping and workflow mapping experience.

Please indicate the type of shift. Example: M-F 8-5, M-Th 4/10, etc.

M-F 8-5

Education Requirement

C. Bachelor’s Degree

Day-to-Day Responsibilities/Workload

Design, draft, and maintain the following documentation:

• Process Maps
• Business Process Procedures
• Standard Operating Procedures (SOPs)
• Job Aids
• Performance Support Notebooks
• Manual updates (e.g., Rubber Glove, Grounding, Rigging, Transmission Grounding Manuals)
• Videos

Ensure all documentation is:

• Field/business-ready, practical, and accessible for personnel
• Consistent with current standards, policies, and safety requirements
• Structured according to approved WMI governance and SOP procedures

Schedule and facilitate working sessions with:

• Subject Matter Experts (SMEs)
• Reviewers
• Advisors

Gather technical input, operational insights, and field practices, capturing consensus and translating decisions into clear documentation.

Conduct research and analysis to:

• Locate and integrate policy, materials, presentations, vendor information, and SME input into standardized work method documentation templates
• Validate the accuracy and completeness of deliverables before seeking approval

Collaborate closely with:

• WMI JEM Advisors and Project Leads
• Stakeholders and SMEs
• Continuous Improvement Project Managers

Provide status updates and support project timelines. Uphold governance, review, and approval workflows as outlined in WMI procedures.

Perform on-site visits and job walks as necessary to understand actual work practices. Conduct basic image editing to enhance documentation and coordinate with media vendors to script and develop media content.

Maintain existing documentation in response to:

• New or updated processes/procedures
• Changes in standards
• Pilot projects
• Corrective actions
• Safety workstreams (including new tools, equipment, or work method processes)

Required Skills/Attributes

• Proven experience producing technical, procedural and or process documentation.
• Ability to translate complex technical input into plain, field usable language.
• Strong facilitation skills for SME working sessions.
• Experience working in: Utilities, energy, construction, manufacturing, or industrial environments (strongly preferred).
• Strong organizational, writing, and version control discipline.
• Comfort working collaboratively across organizational units.
• Experience with Microsoft Word, Excel, PowerPoint, Photo Editing Software, SharePoint, OneDrive, Acrobat, Outlook, TEAMs, Visio, and Co-Pilot.
• 5–8 years of technical writing experience or 3–5 years of technical writing experience plus strong utility / industrial / field operations exposure.

Desired Skills/Attributes

Previous client experience