Job Title: Resource Planner – This is a hybrid role and candidates will be onsite Monday thru Wednesday and will work remote Thurs and Fri.
Please be sure candidates are reviewing job descriptions prior to interviewing. Be sure they are prepared to discuss their experience in detail. They need to be aware of the job they are interviewing for. Please do not edit resumes as this is looked down on by this manager. Whatever is on their resume, be sure they can speak to the specific experience as they will be questioned about it and need to be able to speak in depth to that experience. We need someone who can communicate very well and if they don’t, they will be rejected after interviewing. We will train on this role but need someone that has good customer service experience and who can communicate as mentioned.
The interviews will be in person. Please be sure that if a candidate is confirmed to interview that they are spoke to the morning of the interview to ensure they show up.
Job Responsibilities:
Maintains the daily schedules of service resources, ensuring efficient allocation and timely dispatch of resources as service calls are completed, optimizing response times, and maintaining operational continuity.
Plans business-required Preventive Maintenance and Field Change Order events in accordance with prescribed process & timelines.
Monitors & supports the maintenance of the daily schedules of service resources, ensuring efficient allocation and timely dispatch of proactive service events, supports compliance, service and installation deadlines and operational continuity.
Coordinates with the service team to address any scheduling conflicts or changes, ensuring that resources are utilized effectively, and service demands are met promptly.
Documents detailed records of customer and service resources and ensure clear, concise communication with customers, managers, and employees to facilitate smooth operations and effective interactions.
Assigns service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
Registers indirect activities, such as illness or training, by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
Procures and performs the ordering of service parts, ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
Handles basic open service orders and tasks, ensuring timely execution, tracking progress, and addressing any issues to maintain operational efficiency and meet service delivery standards.
Escalates issues by promptly contacting resources, customers, and managers to ensure swift resolution and effective communication regarding any challenges or concerns.
Verifies basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
Adheres all resource planning activities to organizational policies and regulations, maintaining compliance across all planning processes and documentation to meet established standards and guidelines.
Requirements:
Minimum required Education: High School Diploma, Vocational Education.
Preferred Education: Bachelor’s
Preferred Experience: 1-3 years of Customer Service or Planning experience.
Preferred Skills:
Root Cause Analysis (RCA)
Troubleshooting
Customer Relationship Management (CRM) Software
Microsoft Office
Documentation & Reporting
Recordkeeping
Operational Excellence Tools
Administrative Support
Service Operations
Regulatory Compliance