Medical Assistant II
Specialty: Pediatric
Responsibilities
- Welcome and assist patients, families, and visitors in a professional, courteous, and culturally sensitive manner.
- Provide exceptional customer service by addressing questions related to appointments, wait times, and clinic processes.
- Communicate effectively with patients, providers, and clinical staff regarding patient arrivals, delays, and workflow.
- Assist in maintaining efficient patient flow and notify leadership of prolonged wait times.
- Support customer service recovery by addressing patient concerns promptly.
- Coordinate translation services when needed.
- Participate in clinic and staff meetings and complete required training.
- Notify licensed staff or supervisors when unable to complete assigned responsibilities.
- Support high-volume flu vaccination events at multiple clinic locations.
Required Skills
- Experience in a Pediatric Medical Assistant or similar clinical role.
- Knowledge of patient care procedures, medical terminology, appointment scheduling, and customer service.
- Proficient with EMR systems, computers, and standard medical office equipment.
- Strong communication, interpersonal, organizational, and time management skills.
- Ability to work independently, make sound decisions, and adapt to a fast-paced environment.
- Spanish/English bilingual preferred.
Schedule
- Monday–Friday, 7:30 AM – 4:30 PM.
- Must be flexible to support flu vaccination events, including occasional 5:30 AM start times.
Work Setting
- 100% Onsite
- Primary location at the Medical Center Campus, with travel to regional clinic locations including The Woodlands and Katy as needed.
Ideal Candidate
Seeking a positive, adaptable team player who excels in a fast-paced vaccination environment and is committed to delivering outstanding patient care and customer service.