Job Title: Business Analyst
Location: Jackson, MS
Duration: 03 years
Job Description:
Candidate must have experience serving as the primary point of contact for users experiencing help desk-related issues.
- Experienced analyst with a background in diagnosing system problems resolve user inquiries for manual data manipulation.
- Based on documented incidents in the JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
- Experience in interacting with client program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
- Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
- Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Required skills:
Applicants must have at least 5years of experience with an automated system for determining benefits for SNAP, TANF, or E&T.
Preferred Skills:
Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
Skill Matrix:
Skill Set
Skill Level
Required/Preferred
Years of experience
Operating Systems
Mainframe
Intermediate
Preferred
Linux
Intermediate
Preferred
Windows
Advanced
Required
Hardware
Windows PC
Intermediate
Required
Database Systems/Database Tools
SQL Server
Intermediate
Preferred
ADABAS
Intermediate
Preferred
QA/Testing – Approaches, Application
Data Quality
Intermediate
Preferred