Pay Range: $30 – $41.23/hr.

Hybrid: Onsite Tuesdays & Wednesdays

Please indicate the type of shift. Example: M-F 8-5, M-Th 4/10, etc.

M-F 8-5

Education Requirement

A. High School Diploma or Equivalent

Day-to-Day Responsibilities/Workload

Leadership Summary

This role is effectively a vendor governance and service management position focused on:

• MSP/vendor performance oversight
• Contract governance
• Service delivery management
• Risk and compliance management
• Operational health reporting
• Business-to-vendor coordination

Primary Responsibilities

• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure vendors meet business and contractual requirements.
• Oversee service delivery governance and contract compliance.
• Facilitate resolution of operational and application service issues with vendors.
• Identify risks associated with outsourced services and establish appropriate controls.
• Report operational health and service performance to business and IT leadership.
• Applies deep expertise in IT outsourcing management.
• May manage short- to mid-term projects with responsibility for costs, methods, and outcomes.
• Solves atypical challenges requiring ingenuity, creativity, and resourcefulness.
• Has broad knowledge across related IT disciplines.
• Contributes to new processes, standards, and operational plans.
• Identifies problems and solutions.
• Supports project execution, including objectives, timelines, risks, milestones, deliverables, and budgets.
• Helps drive successful project outcomes.
• Exercises independent judgment and advises on courses of action.
• May negotiate resolutions to issues.
• Can make recommendations on Product and strategy.
• Incorrect decisions can significantly impact major projects and business objectives.

Required Skills/Attributes

• Program/Project Management skills
• Communication skills
• Problem solving skills

Minimum Years of Experience: 1-3

Desired Skills/Attributes

• Bachelor’s Degree in Business, Management, Engineering or related field or an equivalent combination of education, training, and experience.
• Basic system analyst experience with SAP IS-U (Industry Solution for Utilities)