Job Title: Phlebotomist II (Patient Services Representative II)

Job Type: Contract (03 Months)
Location: Jackson, TN (Onsite)
Schedule: Monday – Thursday: 8:00 AM – 5:00 PM CST | Friday: 8:00 AM – 1:00 PM CST
Hours: 40 Hours/Week
Travel: Candidate must be able to travel to the sister site in Union City, TN every Thursday.

Job Summary:

• We are seeking an experienced Phlebotomist II (Patient Services Representative II) to join our team in Jackson, TN. The ideal candidate will provide exceptional patient care while performing high-quality blood specimen collection and processing in accordance with established procedures. This role requires strong phlebotomy skills, excellent customer service, and the ability to work independently in a fast-paced healthcare environment.

Key Responsibilities:

• Perform venipuncture, capillary collections, and specimen collection using established procedures.
• Collect blood specimens from pediatric, adult, and geriatric patients.
• Prepare, label, process, and package specimens for laboratory testing.
• Verify patient identity and demographic information before specimen collection.
• Obtain patient initials/signatures after venipuncture to verify specimen labeling accuracy.
• Maintain specimen integrity and ensure compliance with quality standards.
• Complete required documentation accurately and timely.
• Follow all safety, infection control, and confidentiality policies.
• Maintain a clean, safe, and professional work environment.
• Deliver outstanding customer service while creating a positive patient experience.
• Support multiple Patient Service Center (PSC) and physician office locations as needed.
• Travel to the Union City sister site every Thursday.
• Perform additional duties as assigned by the supervisor.

Required Qualifications:

• High School Diploma or GED required.
• 1–3 years of phlebotomy experience required.
• Experience with pediatric, geriatric, and capillary blood collections.
• Strong specimen processing and labeling experience.
• Excellent patient interaction and customer service skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Basic computer and keyboard/data entry proficiency.
• Reliable transportation required.
• Ability to travel between assigned locations.
• Flexible to work overtime, weekends, holidays, or additional hours as business needs require.

Preferred Qualifications:

• Medical Assistant or Paramedic training.
• Phlebotomy certification (required only where mandated by state regulations).
• Minimum of 2 years of Patient Service Center (PSC) experience.
• Previous customer service experience in a healthcare, retail, or service environment.

Work Environment:

• Fast-paced outpatient laboratory and patient service environment.
• Frequent standing, walking, and repetitive hand movements.
• Ability to handle multiple priorities while maintaining accuracy and professionalism.
• Must adhere to all company policies, safety standards, and dress code requirements.