Title: Associate Project Manager
Location: Waltham, MA
Shift time: Mon-Fri First Shift
Duration: 3 months
Pay rate: 38.00
Description: Customer (Analysis Service)
– Understand the needs of the customer for AS project.
– Participate in Study Design Calls and Final Alignment Calls
– Define bridging setup in Study Design call in collaboration with FAS.
– Obtain all information relevant to study design and related documentation, and document information in SFDC.
– Communicate TAT for AS project.
– Customer facing material shared with customer.
– Alignment with customer regarding sample logistics, sample shipment, support with paperwork.
– Final alignment calls regarding samples logistic.
– SM and SF templates are shared with customers via Cloud platform.
– PC works with customers to coordinate paperwork preparation (SF, SM, ASA) and sample preparation and shipment.
– Sample Action discussion as part of post-analysis (sample store, discard, return)
Support organization
– Involved in planning bi-weekly meetings to discuss projects coming to the pipeline.
– Collaboration in Study Design calls
– Supporting any communication between customer and AS
– Coordination of internal projects and cases
Analysis Service
-PC is involved in planning, Delivery, Capacity meetings with lab
-PC initiated project using internal tools
-Coordinating and reviewing SM and uploading completed document to Cloud platform
– Handling sample logistics
– collaboration with relevant Analysis Service teams with providing documentation for project QC, Review and Approval review and approve customer project. If a customer needs to be contacted, PC is supporting AS
-If Study Report is required, Pharma coordinator is responsible for that deliverable
-Coordinate and create quotes for Sample Action
Finances
– Send requests via email for pre-invoicing and requesting the already sent invoice.
RnD, PM, PMO, Scientific Affairs, Marketing
-PC coordinating sponsored and internal projects/cases initiating projects from AS Uppsala and AS Boston
Coordinate projects from Quote Accepted to Experiment Started .
Maintain effective integrated project execution strategies and plans.
Establish clear and consistent communication with customers, including defining expectations of the customer, BDM/BDS, and Analysis Service (AS).
Establish clear and concise communication with relevant internal stakeholders relevant to customer projects: FAS, DS, Legal department.
Update the customer and BDM/BDS in a timely manner and in clear terms if there are changes in expected timelines, cost, or deliverables.
Manage and review paperwork related to the studies (ASA, SF, SM, WO, or specific sample release documents, etc.). Collaborate with Legal team by reviewing SOW under MSA for AS projects.
Manage and review the logistics of studies (getting projects out of quarantine, project composition, conveying timelines, and tracking project progress).
Timely updating information under relevant platforms (V/Z drive on server, Salesforce, internal Kanban, LIMS, Data Delivery cloud platforms and any additional interfaces according to criteria and timeline.
Maintain positive relationships with internal and external clients and ensure client satisfaction through superior service.
Participate in regular meetings with AS, Sales, Global PC team, Global Customer Care team or in any relevant meeting as needed.
Assist in the creation of SOP and work instructions related to that of the Project Coordinator position under QMS.
Identify, implement, comply with, and maintain applicable Company safety, environmental and quality standards, procedures, and policies and other relevant legislative and regulatory requirements
1. QUALIFICATIONS & COMPETENCIES
Education (minimum requirements for the Job)
University degree within the Life Sciences field or equivalent
Qualifications – Required experience, knowledge & technical skills
Several years of experience in Project coordination or Project Management, preferably in the Life Science field
Ability to meet customers in a professional and customer-friendly way
Experience with laboratory work, preferentially routine work with large sample sets and/or service organizations is a plus.
Documented experience in Microsoft Office and Salesforce programs and an ability to learn other software and systems
Presentation skills
Competencies – Personal skills and abilities
Thorough, self-motivated, and pro-active team-player with an interest to work across teams and disciplines
Demonstrated strong communication skills, both oral and written
Strong organizational skills and attention to detail
Ability to balance multiple projects and be flexible in day-to-day work tasks
Team player
Problem solving mindset
Client Service Administrator I
Provide administrative and customer-facing support for Analysis Service projects, acting as a key contact between customers, sales teams, laboratories, and internal stakeholders
Coordinate project documentation, including service agreements, sample forms, manifests, and customer communications, ensuring accurate and timely processing.
Support sample logistics by coordinating shipments, tracking project progress, and facilitating communication between customers and laboratory teams.
Maintain project information and records in Salesforce and other internal systems, ensuring data accuracy and compliance with company procedures.
Collaborate with cross-functional teams including Sales, Legal, Data Management, and Analysis Services to ensure smooth project execution and high customer satisfaction.
Manage customer inquiries through email, providing professional support and timely updates throughout the project lifecycle.
Assist with document control, process coordination, and operational activities in a fast-paced international environment.
Contribute to maintaining excellent customer experience through strong communication, attention to detail, and effective problem-solving.
Maintain and updated project records in Salesforce and internal systems, managing project backlogs and prioritizing tasks to meet customer and business deadlines.
Support quality and operational excellence by using RMT for document management, reviewing SOPs, and ensuring adherence to established processes and procedures.
Key Skills: Customer Service, Project Administration, Sample Logistics Coordination, Salesforce CRM, RMT , Outlook, Kanban, Microsoft Office, Documentation Management, Stakeholder Communication, Process Coordination, Cross-functional collaboration.