Job Title: Pharmacy Technician I
Job Location: 100% Remote
Job Duration: 13 Weeks | Possibility of Extension
Shift: Monday–Friday | 9:30 AM–6:00 PM
Job Summary:
- The Pharmacy Technician I provides front-line customer support to members, pharmacies, and prescribers. The role handles pharmacy benefit inquiries, formulary and prior authorization questions, and ensures accurate documentation while meeting productivity and quality standards.
Responsibilities:
- Handle inbound calls from members, pharmacies, and prescribers.
- Provide support for pharmacy point-of-service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Assist members with pharmacy benefit questions.
- Accurately enter customer and call-related information into documentation systems.
- Follow SOPs and maintain productivity and quality standards.
- Communicate customer issues and resolutions to appropriate internal teams.
Requirements:
- 3–5 years of recent PBM and/or pharmacy experience.
- Pharmacy Technician experience.
- PTCB or NHA