Job Title: Pharmacy Technician I
Job Location: 100% Remote
Job Duration: 13 Weeks | Possibility of Extension
Shift: Monday–Friday | 9:30 AM–6:00 PM

Job Summary:

• The Pharmacy Technician I provides front-line customer support to members, pharmacies, and prescribers. The role handles pharmacy benefit inquiries, formulary and prior authorization questions, and ensures accurate documentation while meeting productivity and quality standards.

Responsibilities:

• Handle inbound calls from members, pharmacies, and prescribers.
• Provide support for pharmacy point-of-service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Assist members with pharmacy benefit questions.
• Accurately enter customer and call-related information into documentation systems.
• Follow SOPs and maintain productivity and quality standards.
• Communicate customer issues and resolutions to appropriate internal teams.

Requirements:

• 3–5 years of recent PBM and/or pharmacy experience.
• Pharmacy Technician experience.
• PTCB or NHA