Job title: – Specialized Consultant
Location: – Remote Role
Duration: – 17 months
Qualifications:

• Bachelor’s Degree or equivalent experience with 6 to 9+ years of relevant work experience.

Highly Preferred Education/Experience:

• B.S. in Computer Science, Information Technology, Engineering, related discipline or equivalent experience with 6 to 9+ years of relevant work experience.

Position requires a broad understanding of various information technology disciplines and how they are combined to provide business value:

• UNIX and Windows Operating Systems
• Server Hardware, Firewalls, Network routing, Switches, Load Balancers
• Middleware, File Transfer and Messaging, and Database
• Cloud Technology
• Automation Technology

Responsibilities:
Knowledge:

• Comprehensive knowledge pertaining to concepts and principles in functional area.
• General knowledge of System operations, policies, procedures and technologies.

Communications:

• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.
• Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.

Automation & Toil Reduction

• Demonstrating a proven track record of identifying repetitive manual tasks and implementing automation solutions to streamline workflows, reduce operational burden, and improve productivity.

Incident Management & On-Call Practices

• Applying best practices in incident response, including proactive monitoring, rapid triage, and effective communication during on-call rotations. Ensuring that incidents are managed efficiently to minimize impact and restore services quickly.
• Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines.
• Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
• Leading efforts to diagnose and resolve complex production issues. Conducting thorough post-mortem analyses to identify root causes, document lessons learned, and implement corrective actions to prevent recurrence.

Reliability Engineering (SRE/DevOps/Systems Engineering)

• Leveraging experience in Site Reliability Engineering, DevOps, or Systems Engineering to build and maintain robust systems.
• This includes designing for reliability, scalability, and maintainability, as well as collaborating across teams to drive operational improvements.

Security Best Practices

• Maintaining a strong understanding of security principles and integrating them into operational processes.
• Ensuring compliance with security standards, proactively identifying vulnerabilities, and fostering a culture of secure operations.

Decision Making:

• Works under direction and guidance in planning details of procedures and methods to attain definite objectives. Makes decisions within established or widely accepted standards. Achieving assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
• Experience w/ Agile methodology following SAFe.
• On-Call rotation will be required.
• Performs other related duties as assigned.