Job Title: Customer Experience Representative
Job Location: Manchester, NH
Job Duration: 12+ months (Temp to Hire)
Shift Timming: Monday-Friday, 8am-5pm
Hybrid Schedule: M & F remote, T, W, Th in office
Job Overview:

• We’re looking for a customer-focused professional to join our Customer Experience team.
• In this role, you’ll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction.
• If you enProduct solving problems, building relationships, and working in a fast-paced environment, we’d love to hear from you.

A Day in The Life:

• Support customers via phone, email, chat, and CRM systems.
• Process customer orders accurately and efficiently.
• Resolve order issues, shipping concerns, product questions, and customer inquiries.
• Manage product returns and repair requests from start to finish.
• Provide regular updates to customers and ensure timely issue resolution.
• Maintain accurate customer records and documentation.
• Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs.
• Help identify opportunities to improve processes and the customer experience.

What will help you thrive in this role:

• 2+ years of customer service, order management, sales support, or related experience preferred.
• HS Diploma or GED required
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.

Experience with SAP, Salesforce, or other CRM/ERP systems is a plus.