Phlebotomist II

Location: Atlanta, GA 30309
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Hours: 40 hours/week
Contract End Date: December 26, 2026
Experience Required: 1–3 years of phlebotomy experience

Job Summary

The Phlebotomist II / Patient Services Representative II (PSR II) serves as the face of the organization to patients and is responsible for collecting high-quality blood and clinical specimens safely, accurately, and efficiently.

The role involves direct patient interaction, specimen collection and processing, patient identification and documentation, and maintaining a professional and welcoming environment. The ideal candidate will demonstrate strong phlebotomy skills, excellent customer service, attention to detail, and the ability to work effectively in a fast-paced, high-volume setting with minimal supervision.

The successful candidate may be assigned to a Patient Service Center, physician’s office, or other locations based on business needs.

Key Responsibilities

• Perform venipuncture and specimen collection accurately, safely, and efficiently according to established procedures.
• Perform pediatric, geriatric, capillary, clinical, and forensic specimen collections as required.
• Verify patient demographic information and required initials before and after specimen collection.
• Obtain patient signatures following venipuncture to confirm that specimens/tubes were properly labeled in the patient’s presence.
• Ensure accurate specimen labeling, handling, preparation, and processing for laboratory testing.
• Maintain complete and accurate records and documentation.
• Follow established safety, infection control, confidentiality, and quality procedures.
• Provide patients with clear explanations of collection procedures and create an atmosphere of trust and confidence.
• Maintain a safe, clean, and professional environment.
• Demonstrate professionalism and promote a positive image with patients, clients, employees, and the public.
• Complete daily activities accurately and on time under the direction of the area supervisor.
• Handle multiple priorities effectively in a high-volume environment.
• Work independently with minimal on-site supervision while exercising sound judgment.
• Demonstrate strong customer focus and communicate openly and professionally with patients, peers, and supervisors.
• Support multiple Patient Service Center and in-office phlebotomy locations as business needs require.
• Travel between locations and provide coverage with minimal notice when necessary.
• Follow all company policies and procedures, including dress code, Employee Health & Safety requirements, and Everyday Excellence principles.

Required Qualifications

• High school diploma or equivalent – required.
• 1–3 years of phlebotomy experience – required.
• Experience with pediatric, geriatric, and capillary blood collections.
• Strong venipuncture and specimen collection skills.
• Ability to produce accurate, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to handle multiple priorities in a high-volume setting.
• Strong communication and customer service skills.
• Keyboard and data-entry experience.
• Ability to make decisions based on established procedures and exercise good judgment.
• Flexibility to work weekends, holidays, on-call assignments, and overtime based on staffing requirements.
• Reliable transportation, valid driver’s license, and clean driving record, when applicable.
• Ability and willingness to travel between assigned locations as required.

Preferred Qualifications

• Phlebotomy certification preferred.
• Medical Assistant or Paramedic training preferred.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail, healthcare, or service environment highly preferred.