Service Contract Admin
Location: Brea CA
12 Months
Pay: $24.82/hr on W2
Description:

• Manages all aspects of the company’s service contract functions.
• Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold.
• Reviews, administers, and tracks service contract proposals and renewals.
• Explains service terms to customers and answers questions about contracts.
• Invoices, credits, and processes all service contracts in Radiometer systems.
• Secures necessary approvals and ensures that the standard contract terms are followed.
• Escalates issues involving customer claims about service to management.
• May participate in review of customer issues and may recommend modifications to the services or terms.
• May assist with contract negotiations. Knowledge of Microsoft Dynamics, Office, and Adobe a plus.
• French speaking preferred, but not required.

II.KEY RESPONSIBILITIES

• Process all POC IT annual service agreements, assuring timely invoices, verifying prices to purchase orders, match purchase orders and invoices, entering into ERP system.
• File and maintain all documentation for contract and invoices.
• Assist in monthly processing of invoices to assure monthly revenue Clients are met.
• Achieve and maintain a positive rapport with customers in order to update them of their upcoming agreement, helping them to renew the contract and invoice them accordingly.
• Use CRM to retrieve customer and other installed base information, all work order updates, and to make changes as required.
• Collaborate with the sales and POC IT team to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
• Renew POC IT service contracts and invoice customers as needed.
• Assist with the transfer of billable calls to invoice customers timely.
• Identify opportunities for combining open work to maximize efficiency of POC IT solution or tech support team based on specific criteria.
• Adhere to compliance requirements at all times.

III.REQUIREMENTS FOR THIS POSITION
a) Position Specific Competencies / Experience

• Ability to work a set 9 hour shift anytime between 5am a 7pm
• Excellent communication skills
• Organizational capability
• Sense of urgency

b) Education

• Associates Degree or equivalent with 2+ years relevant experience – OR – Bachelor’s Degree or experience in billing, invoicing and contract audits.

c) Language

• English

d) Office technology

• Familiarity with standard Computer Administrative Tools (Windows, MS Office).
• Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.

IV.PERSONAL TRAIT PROFILE

• Display team leadership with the ability to create and drive effective team working.
• Highly effective and demonstrated Time Management and Personal Organization.
• Proven ability to thrive in a fast paced, ever changing team environment.
• Excellent communication skills to include proven professional, conflict management and persuasion skills.
• Must possess strong problem solving skills.
• Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
• A a œDo It Nowa mind-set coupled with a strong sense of accountability.

V.KEY RELATIONSHIPS
a) Internal

• Must communicate timely and accurately with upper management and internal departments such as POC IT, Marketing, Tech Support , Field Service, Customer Service, Finance, Bids and Contracts, HR, IT.

b) External

• Must create and maintain strong relationships with customers and key purchasing influencers.