Job Title: Case Worker /Client Navigator II
Location: New York, NY
Duration: 10/26/2026 – 12/19/2026
Shift: 7.00 Hours/Day | 35.00 Hours/Week
Pay Range – $30/hr – $32/hr
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
- The Client Navigator is responsible for the maintenance of data, tracking of patients, appointments and health outcomes with the goal of improving patient care and experience.
- Assist with patients presenting to Metropolitan Hospital form the point of screening to diagnosis.
- Facilitates care by coordinating outside/in-house referrals, and ensuring the necessary information is gathered for complete patient care, including outside medical records, mammograms, and pathology results as the point person to contact
- Provides navigator support for newly diagnosed patients, and be present in the outpatient facility when the practice is in session as part of the care team. Evaluates barrier to care.
- Refers to the genetic testing program by interviewing patients, determining insurance status, processing financial hardship forms, and communicating with the testing company ensuring a smooth process. Referral to appropriate providers for patients with high risk lesions. Referral to genetics professionals for patients with genetic risk
- Maintains patient database of all presenting patients including appointments, work up, stage of diagnosis, and survivorship care plans
- Responsible for the maintenance of records, patient data, meeting minutes to maintain compliance
- Facilities the financial clearance, and counseling process for pre-operative breast surgery patients.
- Monitors the tumor registry to identify breast cancer data and use appropriately for presentation and grant submission as needed.
- Maintains effective ongoing communication with clinicians, and all staff to ensure patient and work flow challenges are addressed and mitigated and corrected.
- Establishes and maintains relationships with Metropolitan Hospital departments to ensure the most pleasant and optimal patient experience and satisfaction within all points of care, and reports gaps and challenges.
- Identifies, organizes, and participates in community outreach activities including participation in educational programs each calendar year with focus on breast disease, breast cancer education, prevention, and/or early detection
- Schedules and coordinates meetings with providers and administrators to address breast program concerns.
- Verifies insurance information and authorizations via telephone and electronically
- Monitors Referral Work Queues to triage and schedule patients when needed
- Enrolls patients in MyChart
- Reports issues of concern to the Program Leader, Associate Directors, and provides recommendations as needed.
QUALIFICATIONS FOR THE JOB:
- Bilingual/Spanish
Special Equipment/Machines Operated:
- Computer
Educational Level:
- High school diploma or equivalent required; associate or bachelor s degree preferred
Knowledge, Skills, Abilities and other Requirements:
Bilingual English/Spanish
- Proficiency with EPIC scheduling tools, including Snapboard and referral work queues
- Strong organizational skills and attention to detail
- Ability to manage high-volume scheduling in a fast-paced environment
- Effective communication and collaboration skills
- Ability to prioritize competing demands and meet daily deadlines
- Ability to work under pressure
- Ability to fill in for any OR scheduler staff when necessary
Years of Experience:
- Minimum of 2 years of experience in health care OR or procedural scheduling