Title: Field Service Administrator
Location: Indianapolis IN
Contract: 6 Months
Description
We are currently seeking a Field Service Coordinator who will be responsible for driving efficiency and productivity within the field service organization while delivering a positive customer experience.
This position is part of the Field Service Coordination department located in Indianapolis, IN and will be Onsite.
Shift: Monday – Friday, 10:00 AM – 7:00 PM
In This Role, You Will Be Responsible For:
- Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base.
- Driving customer satisfaction through the use of effective communication skills and following through on expectations.
- Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities.
Required Qualifications
- High School Degree or equivalent
- 2+ years of Customer Service and/or Service Coordination/Dispatching or Case Management experience
- Knowledge of standard Computer Administrative Tools (Windows, MS Office)
Preferred Qualifications
It would be a plus if you had previous experience in:
- Associate’s or Bachelor’s Degree
- Experience in Supply Chain or Logistics routing
- Knowledge of Oracle/Service Max or similar SMS is desired