Job Description – Entry Phlebotomist I

Job Title: Entry Phlebotomist I
Location: Naples, FL
Duration: 3+ Months (Possibility of Extension)
Shift: Monday – Friday, 6:00 AM – 2:30 PM EST

Position Summary

We are seeking an Entry Phlebotomist I to join our team in Naples, FL. This role is primarily a Lobby Greeter/Patient Services Representative (PSR I) position focused on delivering an exceptional patient experience. The ideal candidate will greet patients, assist with kiosk or tablet check-ins, answer questions with professionalism and compassion, and ensure a welcoming and comfortable environment for all visitors.

In addition to front-desk responsibilities, the selected candidate will provide support in specimen collection areas and assist with phlebotomy coverage during staff breaks. This position requires strong customer service skills, attention to detail, and the ability to interact confidently with patients while maintaining confidentiality and professionalism.

Key Responsibilities

• Welcome and assist patients upon arrival, creating a positive and professional first impression.
• Guide patients through the check-in process using self-service kiosks or handheld tablets.
• Answer patient questions and address concerns with empathy, patience, and professionalism.
• Maintain the cleanliness, organization, and integrity of the waiting area.
• Support phlebotomy staff by providing coverage during breaks as needed.
• Perform specimen collection and processing duties in accordance with established procedures and guidelines.
• Explain procedures clearly to patients to ensure comfort and understanding.
• Maintain accurate records and required documentation.
• Ensure patient information is handled with strict confidentiality and accuracy.
• Follow all safety, quality, and compliance standards.
• Promote a positive image of the organization when interacting with patients, clients, coworkers, and the public.
• Demonstrate a willingness to learn and develop additional skills within the organization.
• Perform daily activities accurately and efficiently under the direction of the area supervisor.

Required Qualifications

Education

• High School Diploma or GED equivalent required (No exceptions).

Experience

• Minimum 1–2 years of customer-facing experience required (Retail, Hospitality, Home Health Aide, Healthcare Support, or similar).
• Some phlebotomy experience is required.
• Data entry and keyboarding experience required.
• Experience working directly with patients or customers in a fast-paced environment preferred.

Required Skills

• Exceptional customer service and patient engagement skills.
• Strong verbal and interpersonal communication abilities.
• Ability to handle patients with care, compassion, and professionalism.
• Comfortable working in both lobby and clinical/draw room environments.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and comply with HIPAA standards.
• Basic computer proficiency and data entry skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous experience in healthcare, patient services, specimen collection, or laboratory environments.
• Knowledge of clinical and forensic specimen collection procedures.

Key Success Factors

• High level of customer service excellence.
• Positive and professional attitude.
• Strong patient-focused approach.
• Reliability, punctuality, and adaptability.
• Willingness to learn and grow within the organization.

Note: This position is primarily focused on supporting patients in the lobby by assisting with the check-in process and ensuring a comfortable, welcoming experience while they wait for laboratory services. Strong customer service skills are critical to success in this role.