Job Title: Market Research Professional
Duration: 3 Months – till the end of year (opportunity for ext. or perm, but not guaranteed. based off performance, evaluation, team budget)
Shift: M-F
Location: Work From Home (open to candidates in Est or CST time zones)
Job Description:
The goal of the Enterprise Insights and Market Research department at Humana is to discover and illuminate insights into market conditions and customers’ wants and needs to reduce risks and maximize opportunities for Humana, all in service of improving the health of the people we serve.
The Market Research Professional works with fellow teammates, marketing partners, and the lines of business to plan and execute research to deliver insights to the business through an operations support role. This role will focus on supporting our department operational needs, legal, compliance, and regulatory requirements, and the mandatories research line of business. They will play a pivotal role in ensuring that efficient and proper research processes are utilized to deliver timely and actionable insights to the business.
Their key actions and responsibilities are:

• Execute, document and refine processes related to mandatories research line of business
  • Support Medicaid & CMS mandatory research needs through close collaboration with fellow research teammates.
  • Plan, execute, and refine processes for Medicaid & CMS mandated research for both internal and external requirements.
  • Document and execute the legal, compliance, and regulatory requirements related to mandatory research.
• Support Enterprise Insights & Market Research Department’s research operations by evaluating and streamlining processes and workflows regarding vendor management, tracking department projects, and reporting performance metrics.
  • Design and implement department operational processes for legal, compliance, and regulatory requirements.
  • Serve as Relationship Manager for department’s suite of research vendors by maintaining all contracting, reporting, evaluation, and management of vendor partners.
  • Manage department operational and reporting tools for consistency and accuracy such as project intake, legal/compliance/regulatory requirements, document storage, and team SharePoint site.
• The Market Research Professional may also assist other researchers on the team in larger, more complex project and assignments.

Required Qualifications:

• Bachelor’s degree in marketing, Market Research, Data Analytics, Communications or Business.
• 3 years of complex market research project management experience (managing projects from initial conception all the way through execution and presentation).
• 3 years of experience managing research vendors including contract negotiations, vendor evaluation, and liaising between the business and the vendor.
• 3 years of experience navigating legal, compliance, and regulatory requirements for healthcare research.
• Robust skills in navigating multiple and complex stakeholder needs while delivering within time and budgetary limits.

Preferred Qualifications:

• Experience with CAHPS or CMS mandated research requirements.
• Strong market research background with varied research methodologies.
• Experience working with diverse research groups such as low-income, multicultural, and individuals with disabilities.
• Experience in the health insurance industry.