Admin Specialist – Hillsborough, NC

Contract: 13 Weeks
Schedule:

• Monday & Wednesday: 9:30 AM–6:00 PM
• Tuesday, Thursday & Friday: 8:00 AM–4:30 PM

Job Summary

The Admin Specialist will provide administrative, financial, project, data, and customer service support. This role requires strong organizational skills, attention to detail, problem-solving abilities, and proficiency with Microsoft Office and scheduling systems.

Key Responsibilities

• Assist with budget development, expenditure monitoring, and financial statement reconciliation.
• Investigate financial discrepancies and process corrective actions.
• Coordinate and independently complete special projects.
• Arrange conferences, meetings, seminars, and other departmental activities.
• Extract, compile, analyze, and interpret data from various sources and databases.
• Manage departmental information systems.
• Prepare databases, reports, charts, graphs, and spreadsheets.
• Compose formal correspondence and other internal/external documents.
• Serve as the primary point of contact for complex administrative and customer service issues.
• Interpret and communicate organizational policies and procedures.
• Provide guidance and support to lower-level staff.
• Assist with application screening and initial interviews for entry-level positions when needed.
• Investigate patient and provider complaints and prepare reports identifying root causes and service recovery actions.
• Support departmental operations while maintaining a strong focus on customer needs.

Required Skills & Experience

• Strong customer service and customer-focused approach.
• Proven ability to resolve customer problems effectively.
• Strong technical and administrative skills.
• Proficiency with Microsoft Office products for creating reports and documents.
• Ability to learn and effectively use scheduling systems.
• Receptive to feedback and committed to continuous improvement.
• Strong accountability and ability to meet performance expectations.
• Ability to understand and support internal and external customer requirements.
• Understanding of insurance processes and appropriate customer referrals.
• Understanding of budgeting, resources, and their relationship to organizational goals.
• Ability to coach, guide, and support other employees.
• Strong conflict-resolution and interpersonal skills.
• Excellent problem-solving, logic, and decision-making abilities.

Preferred Skills & Experience: None specified.