Job Title: PSC Registration Clerk
Job Location: Dublin, OH
Duration: 3 months
Shift Schedule: EST 8am – 4:30pm
Summary:
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.
Responsibilities:
Greet customers appropriately. Treat all customers in a courteous manner.
Assists patients with kiosk sign-in, and ensures accuracy of same.
Contacts clients to obtain patient orders.
Handles customer inquiries.
Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
Demonstrates organizational commitment and values of ***.
Adheres to departmental and company policies.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.
Use established protocols for reporting customer complaints.
Ensures that HIPAA Compliance regulations are followed; uses test translation tables.
Completes all required training.
Assists with stocking of supplies.
Other duties as required to meet the customer requirements.
Completes special projects as requested by supervisor or manager.
Required Skills:
One year customer service experience.
Keyboard/data entry and PC experience preferred.
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.