Job Title: Traffic and Customs Coordinator
Duration: 12 Months
Location: Laval, Quebec, Canada – H7V 4A2
Work Model: Onsite – 5 days/week
Languages: Proficient in French and English required
Job Overview:
The Traffic & Customs Coordinator is responsible for ensuring conformity to all transportation related activities required to make our product available to our customers. These tasks include, among others, planning, handling and follow up of incoming international shipments, serving clients in remote regions, special requests, in-transit delays, and resolving and responding to diverse queries by email.
What you’ll do
- The incumbent organizes all ‘non-standard’ transport activities including weekly
shipments to remote areas, quotes and logistics for urgent same day deliveries. Responds to queries from transport companies, follows up documents in- transit delays in TIR (Transport Issue Report) and initiates corrective actions to avoid loss of product while in transit. - The coordinator also ensures that critical timelines related to seasonal Winter shipments are not exceeded through use of appropriate carriers and risk mitigation strategies. Maintain Client Quality standards and serve as liaison between transport firms and Customer Service.
- Investigates transport issues following a customer complaint and documents root cause/corrective actions in Rexis database.
- The T&C Coordinator will also address and resolve customs related problems
concerning product import/export, liaising closely with customs brokers, responding to customs-related questions from Global, and supplying any T & C related documentation requested by auditors. Handle logistics for the export of materials, specimens, returns for investigation or instruments to other countries and affiliates. - Acts as a liaison between external stakeholder, such as brokers, forwarders, transport companies and internal stakeholders such as hubs, Receiving, Supply Chain Planning, IL Team, etc. for the inbound as well as outbound shipments.
- Monitors T&C generic email and responds to any inquiries from external and internal parties.
- Maintains transportation zones in SAP for the customer creation process. Creates
customer specifics in ‘TMS’ tables when required. - Handles in-transit temperature abnormalities for inbound shipments resulting in Global Quality investigations ex: generating reports, opening cases, disposition reports.
- Maintains any out of SAP, non-inventoried shipment activities, such as; OE address
book creation, mailroom codes, carrier user ID creations etc. - Maintains archives for the T&C department in accordance with the Coremap retention requirements.
- Supports Specialists with transport invoice audits.
What you’ll need to be successful
- DES or equivalent
- 2-3 years of experience in transport and customs environment
- CCS (Certified Customs Coordinator) certification is an asset
- SAP knowledge is an asset
- Bilingual French/English
- Experience with Canadian customs process, including Harmonized System (HS) code classification and tariff determination is an asset
- Excel knowledge
Other Competencies
- Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly.
- While working on multiple tasks at a time, they are focused on the details while finding creative ways to solve big picture challenges.
- Organized, detail-oriented, and able to deal with ambiguity in a constantly evolving
environment. - Accurately anticipates future consequences to current action
- Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences.
- Focuses in quickly on the key issues
- Integrates multiple streams of information into a coherent strategy.