Hybrid – Onsite Thursday once a week – Third week of the month will be M-Th onsite
Job Description

Education Requirement – High School Diploma or Equivalent

Day-to-Day Responsibilities / Workload

Scheduling Sr. Specialist – This role owns end-to-end training scheduling management and related operations for a large-scale ERP deployment. The Scheduling Sr Specialist partners with program leadership, training delivery teams, business stakeholders, and support functions to build and maintain an integrated training calendar, ensure accurate rosters and capacity planning, drive completion/attendance performance, and provide timely, actionable reporting aligned to the overall project plan and go-live readiness milestones.

Responsibilities

• Coordinate and schedule all end users (~14K) for training, ensuring appropriate sequencing by role, location/site, and deployment waves, while accommodating operational constraints such as shift coverage, field/crew schedules, and critical business periods.
• Coordinate and schedule training facilitators & support roles for delivery of Train the Trainer (TTT) and End User Training (EUT).
• Manage learner rosters: enrollments, cancellations, substitutions, prerequisites, and access requirements; maintain data accuracy across scheduling and learning systems.
• Build and maintain a comprehensive master training schedule, including all training sessions (ILT/WBT), session cadence, and timing of content uploads/refreshes.
• Track training attendance, completions, and exceptions; reconcile discrepancies and follow up with learners/managers to drive completion rates to inform KPIs.
• Forecast training demand, balance class sizes, monitor constraints (trainer availability, room/virtual capacity), and recommend schedule changes to meet readiness dates.
• Identify and manage refresher/make-up training needs, timing, and schedules.
• Align the training schedule with the integrated project plan timeline and communicate session details with necessary stakeholders by release, course, and end user group.
• Support training communications (invitations, reminders, pre-work, surveys).
• Support issue resolution for scheduling and access problems.
• Identify and manage refresher and make-up training needs; design make-up windows and Cliented sessions.

Required Skills / Attributes

Essentials

• Five (5) or more years of proven experience in business operations, training, organizational readiness, and/or ERP or other business transformation experience.
• Experience building schedules, coordinating end user and/or Facilitator training schedules, and managing related metrics.
• Two or more years leading and/or supporting training or related functions, which may include implementing technical training initiatives, training development, instructional design, training delivery, training scheduling, and/or learning technologies and models such as ADDIE, Kirkpatrick, Enable Now, etc.
• Knowledge of tools such as MS Project or similar scheduling tools, SAP and/or S4HANA functionalities, modules, and integration points.
• Experience supporting a training, organizational readiness, and/or business readiness function for an enterprise-wide level program/project.
• Two or more years of experience leading or supporting cross-functional/cross-organizational teams to achieve organizational goals and objectives.
• Three or more years of experience effectively interfacing, collaborating, and partnering with stakeholders, senior management, and team members to drive solutions and obtain buy-in.

Desired Skills / Attributes

Preferred

• Bachelor s degree in business, education, Human Resources, project management, instructional design, or other applicable field.
• Understanding of ERP systems, implementation processes, and training best practices.
• Knowledge or experience working in Transmission and Distribution (T&D).