Duration: 5 months, possibility of extension
Shift timing: 8:00 AM – 5:00 PM EST
Job Description:
Essential Accountabilities

• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct client teams) to meet the needs of customers.
• Main contact for all aspects of customer order fulfillment, including but not limited to sales, technical support, sales quotes (entry and follow-up), customer service, CRM data entry, and pre- and post-sales marketing activities.
• Input, approve, and update customer data in ERP (Sage) and CRM (Salesforce) systems.
• Sales support includes international distributors, global client teams, and domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.

Qualifications

• Bachelor’s degree in Life Science and/or a business-related field preferred.
• 1–2 years of previous account management, marketing, sales, or customer service experience.
• Familiarity with order management/ERP software (Sage, SAP, etc.).
• Salesforce or other CRM experience.
• Excellent oral and written communication skills.
• Ability to multitask and prioritize tasks in a busy environment.
• Critical problem-solving and analytical skills.
• Computer proficiency and strong familiarity with Microsoft Office.
• Detail-oriented with exceptional organizational skills.
• Positive attitude with the ability to work independently as well as part of a team.
• Customer-focused.

Physical Job Requirements

• Sitting, standing, and bending.
• Lifting and/or moving up to 10 lbs.
• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Safety

• Adhere to company safety policies and procedures.
• Wear required PPE (personal protective equipment) where needed.
• Immediately report any unsafe conditions or other safety-related issues.