Technology Services Specialist I

Job Location:

New York, NY 10065

Duration:

09/21/2026 – 12/31/2026 (14 Weeks)

Shift Schedule:

Day Shift | 8:30 AM – 5:00 PM | Monday–Friday | 40 Hours/Week | Onsite

Summary:

The Technology Services Specialist I serves as a Workday Reporting Analyst responsible for designing, developing, maintaining, and optimizing Workday reports and dashboards across Core HCM and other Human Capital Management modules. The role partners with HR, Finance, IT, and business stakeholders to deliver accurate reporting solutions, support compliance and audit reporting, maintain reporting security, and provide reporting guidance and training to business users.

Responsibilities:

• Design, build, maintain, and optimize Workday reports and dashboards, including Advanced, Matrix, Composite, KPI/Metric Reports, Discovery Boards, Slides, Worksheets, and Dashboards.
• Create and maintain calculated fields and custom reports across Workday business objects.
• Ensure data accuracy, consistency, and integrity across reporting solutions.
• Collaborate with HR, Finance, IT, and business stakeholders to gather reporting requirements and develop reporting solutions.
• Analyze HR data to identify trends, anomalies, and support business decision-making.
• Support reporting across Core HCM, Payroll, Benefits, Absence, Recruiting, Compensation, and Workday Prism.
• Maintain reporting security settings, permissions, and access within Workday.
• Test new and modified reports to ensure data integrity and troubleshoot reporting discrepancies.
• Provide documentation, training, and ongoing support for Workday reporting tools and dashboards.
• Support audit and compliance reporting requirements through Workday.
• Install, configure, maintain, and troubleshoot workstations, printers, mobile devices, and peripheral equipment.
• Perform application deployments, updates, patches, and provide floor support through regular rounding.
• Deliver customer service by resolving technical issues and communicating solutions to end users.
• Collaborate with Field Services, Nursing, Server, and IT teams to resolve escalated issues.
• Read and interpret technical manuals, schematics, and documentation while managing multiple service requests independently.

Required Skills:

• Workday Reporting Tools
• HRIS
• HR Data Management
• Payroll Data Management
• Workday Core HCM
• Payroll
• Benefits
• Absence
• Recruiting
• Compensation
• Workday Report Writer
• Calculated Fields
• Workday Prism
• Dashboards
• Discovery Boards
• Matrix Reports
• Composite Reports
• Worksheets
• Prism Data Pipelines
• Data Analysis
• Troubleshooting
• Stakeholder Management
• Technical Documentation
• Customer Service