Job Title: Collaboration Success EngineerTech

Job Location:

Sunnyvale, CA

Duration:

6 Months

Shift Schedule:

Onsite – 3 days

Summary:

The Collaboration Success Engineer is a highly customer-facing technology consultant within the Collaboration Success Team. This role partners directly with internal customers to help build solutions with, adopt, and maximize value from our collaboration technologies, with a primary focus on SharePoint and Smartsheet. The engineer works independently to assess business needs, recommend solutions, support the migration from Box to SharePoint, and drive successful adoption of collaboration platforms including Smartsheet and Asana.

This role is ideal for someone who combines strong technical knowledge with exceptional customer engagement skills. Approximately 90% of the role is customer-facing and requires confidence presenting to groups, facilitating workshops, and guiding stakeholders through technology decisions/solutions.

Responsibilities:

• Guide internal customers through SharePoint solution design, information architecture, governance, adoption, and migration from Box to SharePoint and OneDrive.
• Help customers determine where content belongs, how information should be structured, how access should be managed, and how SharePoint should work with the broader Microsoft 365 ecosystem.
• Focus approximately 45% of the role on Smartsheet solutioning and customer consulting, including business-process discovery, workflow design, automation, reporting, dashboards, implementation, adoption, and optimization.
• Advise and support customers using other collaboration and work-management technologies, including Asana.
• Maintain a strong consulting presence, excellent facilitation and presentation skills, sound business judgment, and the ability to translate complex needs into practical, scalable solutions.
• Combine engineering depth with customer success, change leadership, and executive communication.

Required Skills:

• 3–6 years of experience in SharePoint, Microsoft 365, collaboration technologies, customer success, consulting, or a related field.
• Experience gathering business requirements and translating them into practical technology solutions.
• Experience supporting or participating in content migration, collaboration, or digital workplace initiatives.
• Strong presentation, facilitation, and stakeholder engagement skills.
• Demonstrated ability to work independently and manage multiple customer engagements simultaneously.
• Ability to autonomously facilitate discovery sessions.
• Contribute to solution standards and best practices.
• Share knowledge and collaborate with team members.
• Serve as a trusted SharePoint and Smartsheet consultant.