Title: Billing Clerk
Location: Phoenix Client – Hybrid Schedule
Contract: 1 Year and Possibility of Extension
JOB DESCRIPTION
Schedule: This role will operate Monday–Friday on a hybrid schedule. The candidate must be comfortable working on-site from Monday to Thursday, and work remotely on Fridays. Additionally, an initial on-site training period of two to four weeks is required.
Job Summary
- This position is an entry-level job in one of the Client Consolidated Billing Centers located in Phoenix, Arizona. The incumbent will receive limited classroom training and extensive on the job training that will prepare them to take on responsibilities for compiling data and creating customer invoices and ensuring the accuracy of customer receivables.
Essential Duties and Responsibilities
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned as needed.
- Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of ***B.
- Learns WM billing system to a level that enables the creation of invoices with supervision.
- Reviews and analyzes customer accounts to ensure transactions are accurately billed.
- Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.
- Compiles, analyzes, and validates customer revenue with assistance from more experienced team members.
- Creates and/or revises manual invoices.
- Researches and resolves customer issues.
- Creates and processes customer billing adjustments.
- Processes customer refund request.
- Works with team members to learn how to research and take actions to resolve customer credit balances.
- Follows all SOX required controls.
- Duties specific to Landfill and Transfer Station billing as required.
- Research and resolve unfamiliar issues
Qualifications
- The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
- Education: High School Diploma or GED (accredited).
- Experience: One year of relevant work experience in billing, accounts receivable, other positions in Accounting/Finance field, or one year of prior experience working for *** (in addition to education requirement).
Other Knowledge, Skills or Abilities Required
- Must possess basic computer skills in a MS Office/Windows environment, including a proficiency in date entry, ten-key and MS Excel.
- Strong ability to work well with people, under pressure and with stringent time restraints.
- Must have quick problem solving ability.
- Good organizational and multitasking skills and the ability to prioritize work and time.
- Requires good communication skills, both verbal and written.
- Ability to maintain good working relationships with coworkers and customers.
- Analytical thinking and pattern recognition
- Process improvement and operational efficiency
- Root cause analysis and investigation
- Strong communication and documentation skills
- SQL experience preferred