Job Description: Phlebotomist I (Patient Services Representative I)

Location: Ruskin, FL

Duration: 4+ Months (Possibility of Extension)

Shift: 6:00 AM – 3:00 PM (Off: Thursday & Sunday)

Position Overview

The Phlebotomist I / Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the organization with professionalism and care. This role is responsible for performing high-quality blood specimen collection and ensuring proper handling and processing for laboratory testing.

The PSR I plays a critical role in delivering an excellent patient experience by maintaining a safe, accurate, and compassionate environment, while adhering to all established procedures.

Key Responsibilities

• Perform venipuncture and capillary blood collection procedures in a safe, accurate, and efficient manner
• Prepare and process specimens for laboratory testing following established protocols
• Ensure proper labeling, handling, and documentation of all specimens
• Provide clear and empathetic communication to patients, explaining procedures and addressing concerns
• Maintain a clean, safe, and professional work environment
• Perform both clinical and forensic specimen collection when required
• Accurately maintain patient records and documentation in compliance with company policies
• Follow all safety, confidentiality, and compliance standards (HIPAA, etc.)
• Work independently under the direction of the area supervisor
• Promote a positive image of the organization to patients, clients, and the public

Required Skills & Competencies

• Strong phlebotomy skills, including experience with pediatric and geriatric patients
• Ability to work efficiently in a fast-paced environment with high attention to detail
• Strong interpersonal and communication skills
• Ability to work independently with minimal supervision
• High level of accuracy and commitment to quality
• Basic computer and data entry/keyboard skills
• Strong organizational and multitasking abilities

Education Requirements

• High School Diploma or equivalent (Required)
• Medical Assistant or Paramedic training (Preferred)
• Phlebotomy Certification (Preferred)
  • Required in California, Nevada, and Washington

Experience Requirements

• Minimum 6 months of phlebotomy experience (Required)
• 1+ year of phlebotomy experience (Preferred)
• Prior customer service experience in retail or service environment (Preferred)
• Data entry or administrative experience (Required)

Work Schedule & Flexibility

• Must be flexible with scheduling, including:
  • Weekends
  • Holidays
  • On-call shifts
  • Overtime as needed

Key Attributes

• Patient-focused with a compassionate approach
• Professional and reliable
• Detail-oriented with strong accuracy
• Commitment to maintaining confidentiality
• Team-oriented with a positive attitude