Job Title: Epic Application System Analyst

Location: Fort Worth, TX

Position Type: Contract – Remote

Duration: 26 Weeks

Shift/Schedule:

• Days

• Standard Hours: 8:00 AM – 5:00 PM

• No weekends

Job Summary

Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying applications and related information technologies. In addition, they are responsible for the establishment, development, and promotion of standard architecture, as well as hardware and software components.

This role provides consulting services regarding how to integrate information technologies into clinical and business processes and the effective application of industry and organizational technology standards.

This position is an emerging Information Technology professional within the Systems Analyst family. The position participates in the implementation, testing, installation, and support of clinical and business applications.

Expected activities include, but are not limited to:

• Modification of applications as needed to meet user requirements

• Definition and development of reports

• Participation in application upgrades

• Participation in the resolution of problems and issues associated with installed applications and related information technologies

• Diagnosis of failures encountered in application software and related technologies

• Quality control of all application implementations/enhancements prior to release to customers

• Maintaining awareness of vendor and industry developments/plans in assigned area(s) of responsibility

• Communication and documentation of all relevant items and activities

This job description is a member of:

• The Systems Analyst Family, Information Services.

• This job description is available in the career ladder within its Family and equivalent Families of Information Services.

• Career ladder progression is a decision based on merit, organizational need, and management determination.

Job Responsibilities

10% – Analytical Skills

• Analyzes a chain of events and applies knowledge following established procedures and/or detailed specifications.

• Successfully troubleshoots most application problems independently.

10% – Business Knowledge

• Gains an understanding of customer requirements and their impact on the direction of a solution.

• Possesses a working understanding of the areas of IT and the Cook Children’s products and services.

15% – Annual Goals

• Complete time management, status reports, and task updates as required by management.

• Must be able to work demanding hours when required.

• Must be able to perform other duties as required to meet organizational goals and objectives.

15% – Technical Expertise (Breadth and Depth)

• Possesses primary knowledge in one application area and working knowledge in one or two others, addressing and resolving problems with some guidance and supervision.

• Applies knowledge with minimal guidance.

• Responsible for maintaining knowledge and retooling on emerging technologies.

25% – Representative Responsibility

• Administers assigned applications and/or technologies, following approved processes and procedures.

• Participates in the implementation of assigned applications and/or technologies under guidance from senior staff.

• Provides ongoing support and troubleshooting for installed solutions.

• Monitors the performance of assigned applications and related technologies, performing required maintenance and upgrades as appropriate.

5% – Communication Skills

• Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards.

• Shares knowledge effectively within the work team.

5% – Customer Service Role

• Responds to user problems and presents deliverables.

• Forms productive relationships with internal customers by listening, clarifying, and responding effectively.

• Cooperates with and works effectively with Information Services colleagues.

5% – Decision Making

• May choose an approach or procedure for addressing a work task, with minimal guidance.

• Receives general direction; work in progress is reviewed routinely.

5% – Policy, Procedure and Process

• Adheres to Department Goals, Procedures, and Processes.

• Adheres to the Health Care System Policies and Procedures.

5% – Project Role

• Operates effectively as part of a larger team.

• Is assigned tasks of greater duration and complexity and manages own work.

Required Skills & Experience

• Position requires at least three (3) years of direct experience with a High School Diploma.

• May have an equivalent combination of education and/or experience in lieu of the education and/or experience stated above.

Preferred Skills & Experience

• N/A

Education

Required Education

• High School Diploma or GED.

Preferred Education

• BA/BS degree in Information Systems or Business.

Certifications & Licensure

Required

• BLS from AHA.

• EPIC Certification is required.

Preferred

• Relevant Information Technology certifications.

Manager Requested

• Epic Resolute HB Administration Certification

• BLS NOT Required

Schedule Notes

Facility: Medical Office Building – Fort Worth

Additional Notes:

• Epic Resolute Hospital Billing Administration Certification Required.

• Proficient with the Epic HB General Ledger.

• Would prefer some experience working with collections vendors.

• Laptop, headset, and phone must be provided by the contractor.

• Proficient with the Epic HB General Ledger and would prefer some experience working with collections